ARMA Chicago November 2018 Meeting

November 13, 2018
11:30 AM - 1:00 PM

East Bank Club
500 N. Kingsbury
Chicago, IL

Conflict: De-escalation and Resolution
Presented by Robert L. Bogue and Terri Bogue

Conflict erupts in all our lives—both professionally and personally. Despite its frequency and regularity, few have been taught conflict de-escalation and resolution skills. Professionals can learn to address conflict by identifying the conditions that create conflict, the causes that trigger it, and the techniques for resolving conflict. Success under conditions of high stress, risk, ambiguity, and complexity require effective conflict resolution skills. While it is impossible to resolve all conflict without the collaboration of the entire team, someone must lead these efforts.

In this workshop, we’ll teach you the essential skills necessary to de-escalate conflict and then resolve it through instruction and exercises that we’ll all complete.

About Our Presenters:

Robert Bogue is a father, husband, community leader, and servant with over a dozen years in business. A passionate learner and educator, Robert has editor credit on over 100 books, author credit on 25 books and numerous courses. Robert is also a recovering technologist with 15 years as a Microsoft MVP. He reads and reviews a book each week on non-technical topics, distilling the wisdom of many into a set of discovered truths. His Discovered Truths ( project teaches everyone in the organization key interpersonal skills through short, engaging videos delivered each week to every employee. You can follow Robert on his blog at

Terri Bogue began her career in nursing more than 30 years ago and has practiced in both bedside and leadership positions. Terri’s expertise centers around the prevention and reduction of healthcare-associated infections (HAIs). Her experience as a Clinical Nurse Specialist implementing quality improvement projects has provided a unique systems approach to her work. She has the ability to develop practices and support at the bedside that enable staff to provide the care required to significantly impact bundle compliance and nurse workflow efficiency, engagement, and success. Terri is an accomplished speaker and author on topics related to the impact, prevention, and reduction of HAI and inter-professional practices, and shares her knowledge in an engaging and encouraging manner. A consultant to hospitals and healthcare systems, Terri provides support related to practice standards and the development of solutions to HAI prevention challenges.


When: Tuesday, November 13th, 2018

Where: The East Bank Club, Chicago, IL

Time: 11:30am-1:00pm

Tickets: $35 for members, $45 for non-members


Our Tradtional Thanksgiving Lunch Will Include:

  • Fall Salad, Roasted Broccoli Salad and Shaved Brussels Sprouts
  • White Turkey Breast with Gravy (GF)
  • Pumpkin Ravioli
  • Brown Sugar Bourbon Butter Salmon
  • Roasted Sweet Potatoes
  • Roasted Root Vegetables
  • Mini Pies: Cherry and Pumpkin
  • Turtle Mousse Cups (GF)
  • Toasted Coconut Parfait (GF)



$35.00 ARMA Members

$45.00 Non-Member Ticket

$10.00 Dial-in only Fees for ARMA Members

$20.00 Dial-in only Fees for non-members